We understand the work processes of Machinery Suppliers and have tailored MachineCRM to address their special needs effectively.
MachineCRM empowers the Sales and Support teams with an easy-yet-powerful system to manage leads, support tickets, visits, and thereby help boost customer satisfaction and sales.
Machinery support requires site visits, spares, and must specifically cover warranty and AMC commitments.
You can break customer support tickets into sub-tasks, schedule visits, and keep customers updated about your efforts.
MachineCRM uses this operational data to build insightful statistics and a comprehensive knowledge bank to help handle or reduce future tickets.
Your marketing teams are on toes, and rarely have time to use spreadsheets and browsers.
We empower them on the go, with an effective mobile CRM to manage leads, follow up after Expos, and keep track of interactions.
They can review their daily reminders and targets anytime, and update status of work.
MachineCRM strengthens your competitive edge and margins.
It helps identify where support costs can be optimized - quality, labour, travel - and satisfaction increased - quick resolution, no repetition, customer confirmation.
It maintains a company-wide platform for your sales team, and helps ensure active progress with each lead.
Finally, MachineCRM harnesses operational data intelligently, to enable you to implement reforms.
Track detailed status of customers, leads, prospects
Convert emails into inquiries or support tickets
Schedule site visits for diagnosis and resolution
Monitor lead progress, support status, team tasks
Empower your sales & support executives on the go
Build comprehensive archive of tips and solutions
Keep customers updated about progress in resolution
Get customers' verification on visits & ticket resolution
Manage leads from expos, follow-ups, next actions
Ensure timely delivery of support services as committed
Process requests for spares, link with ERP for stock
Provide preventive maintenance to enhance customer experience